UK Volts

Terms and Conditions of Sale

  1. About Us
    These Terms and Conditions of Sale apply to purchases, bookings, quotations, installations and
    services supplied by UK Volts Limited.
    UK Volts Limited is a company registered in England and Wales.
    Company number: 16731278
    Registered address:
    West Midlands House
    Gipsy Lane
    Willenhall
    WV13 2HA
    Website: www.ukvolts.co.uk
    Telephone: 0330 133 6433
    WhatsApp: 07449 845094
    In these terms, “UK Volts”, “we”, “us” and “our” refer to UK Volts Limited. “You”, “your” and
    “customer” refer to the person, business or organisation purchasing goods or services from us.
  2. Scope of These Terms
    These terms apply to all goods and services supplied by UK Volts Limited, including but not
    limited to:
    EV charger supply and installation
    Domestic electrical installation work
    Commercial electrical installation work
    Consumer unit upgrades or alterations
    Electrical testing, inspection and certification
    Remedial electrical works
    Associated materials, labour and commissioning
    Online orders, telephone orders, email orders and written quotations
    By accepting a quotation, placing an order, making a payment, booking an installation or
    allowing us to begin work, you agree to these Terms and Conditions of Sale.
  3. Quotations
    Any quotation provided by UK Volts Limited is based on the information available to us at the
    time. This may include customer descriptions, photographs, videos, survey information,
    property details, cable route, charger location, meter position, parking arrangements and
    access information.
    A quotation may be revised if:
    The information provided by the customer is inaccurate or incomplete
    The site conditions differ from the information supplied
    The cable route, charger location or installation requirements change
    Additional electrical work is required
    The existing electrical installation is unsafe, unsuitable or non-compliant
    The installation falls outside the agreed standard installation criteria
    Groundworks, specialist access, working at height or additional containment is required
    DNO approval, supply upgrades or additional permissions are required
    Material costs change before the quotation is accepted
    Unless stated otherwise, quotations are valid for 30 days from the date issued.
  4. Standard Installation
    A standard EV charger installation generally means a straightforward domestic installation
    where the existing electrical supply is suitable and the agreed works can be completed without
    significant additional requirements.
    A standard installation may include:
    Installation of the charger at the agreed location
    A suitable cable route within the agreed standard distance
    Connection to a suitable electrical supply
    Appropriate electrical protection, where included in the quotation
    Testing, commissioning and customer handover
    Relevant certification and notification where applicable
    A standard installation normally assumes:
    The existing electrical installation is safe and suitable
    There is adequate electrical capacity available
    The charger is installed on the same property as the electrical supply
    No trenching, groundworks or specialist equipment is required
    No excessive working at height is required
    No major consumer unit upgrade or remedial work is required unless included in the quote
    The property has suitable earthing and bonding arrangements
    If the installation does not meet the standard criteria, additional costs may apply.
  5. Non-Standard and Additional Works
    Additional works may be required where the installation is more complex than originally
    expected.
    This may include, but is not limited to:
    Consumer unit replacement or alteration
    Installation of a dedicated EV consumer unit
    Surge protection
    RCD or RCBO protection
    Load management equipment
    Main protective bonding
    Earthing upgrades
    Cable route changes
    Additional containment
    Groundworks or trenching
    Drilling through difficult materials
    Work at height
    Remedial work to unsafe or non-compliant circuits
    DNO applications or supply upgrade requirements
    Any additional works will be discussed and quoted separately unless already included in the
    agreed quotation.
  6. Customer Responsibilities
    The customer is responsible for ensuring that:
    All information provided to UK Volts Limited is accurate and complete
    Clear access is available to the property, meter, consumer unit and work area
    The proposed charger location is accessible and suitable
    Parking is available for the installer where reasonably possible
    The property owner, landlord, freeholder or management company has granted permission
    where required
    Any planning, leasehold, landlord or building permissions are obtained where required
    Someone aged 18 or over is present where necessary
    The work area is safe, clear and free from obstruction
    Children, pets and vulnerable persons are kept away from the work area
    Any known electrical issues are disclosed before work begins
    We are not responsible for delays, additional costs or inability to complete works where these
    responsibilities have not been met.
  7. Electrical Safety and Suitability
    All electrical work will be carried out with reasonable care and skill and in accordance with
    applicable electrical safety requirements.
    If we identify that the existing electrical installation is unsafe, unsuitable or requires additional
    work, we may need to pause, postpone or cancel the installation until the issue is resolved.
    We reserve the right not to connect or commission any installation where we believe it would be
    unsafe, unlawful or non-compliant to do so.
    Where remedial works are required, these will be quoted separately unless already included in
    the original quotation.
  8. DNO Notifications and Approvals
    Some EV charger installations may require notification to, or approval from, the relevant
    Distribution Network Operator, known as the DNO.
    Where applicable, UK Volts Limited may submit DNO notifications or applications as part of the
    installation process.
    We are not responsible for delays caused by:
    DNO processing times
    Network capacity restrictions
    Supply upgrade requirements
    DNO conditions or refusal
    Incorrect supply information
    Issues with the existing electrical supply
    If the DNO requires additional work, supply upgrades or restrictions before the installation can
    proceed, this may affect the cost, scope and timescale of the installation.
  9. Booking and Installation Dates
    We will make reasonable efforts to attend on the agreed installation date and time. However,
    installation dates may need to be changed due to circumstances outside our reasonable
    control.
    This may include:
    Weather conditions
    Supplier delays
    Material shortages
    Illness or installer availability
    Emergency works
    Access issues
    DNO requirements
    Incorrect customer information
    Unsafe or unsuitable site conditions
    Vehicle issues or traffic delays
    We are not liable for losses arising from reasonable appointment changes, postponements or
    unavoidable delays.
  10. Payment Terms
    Payment terms will be set out in the quotation, invoice, online checkout or written agreement.
    UK Volts Limited may require:
    Full payment upfront
    A deposit before booking
    Payment before materials are ordered
    Payment of the balance before installation
    Payment immediately upon completion
    Stage payments for larger works
    Unless otherwise agreed in writing, all invoices are payable immediately upon issue.
    We reserve the right to postpone, cancel or withhold completion documents where payment
    has not been received.
  11. Deposits and Upfront Payments
    Deposits and upfront payments may be used to secure an installation date, order materials,
    allocate labour and cover administration.
    Where a customer cancels after materials have been ordered, appointments have been
    reserved or work has begun, we may deduct reasonable costs from any refund.
    This may include:
    Materials already ordered
    Special-order products
    Labour already allocated
    Survey or attendance costs
    Administrative costs
    Payment processing costs, where lawful and reasonable
    Work already carried out
  12. Ownership of Goods
    All goods and materials supplied by UK Volts Limited remain the property of UK Volts Limited
    until paid for in full.
    This includes EV chargers, consumer units, protective devices, cable, accessories,
    containment, fixings and associated materials.
    Risk in goods passes to the customer once the goods are installed, delivered or left at the
    property with the customer’s agreement.
  13. Cancellation by the Customer
    Consumer customers may have a legal right to cancel certain contracts within 14 days where
    the order is made online, by telephone, by email or away from our premises.
    If you ask us to begin work during the 14-day cancellation period, you agree that we may charge
    you for any work completed up to the point of cancellation.
    If the service has been fully completed with your agreement during the cancellation period, you
    may lose the right to cancel.
    We may also deduct reasonable costs for materials ordered, special-order items or works
    already carried out.
    To cancel, you must clearly notify us in writing by email, text message, WhatsApp or another
    written method.
  14. Cancellation by UK Volts Limited
    We may cancel or postpone an order or installation where:
    Payment has not been received
    The customer provides inaccurate or incomplete information
    Required permissions are not in place
    The installation is unsafe or unsuitable
    The customer is abusive, threatening or unreasonable
    Materials are unavailable
    The DNO refuses or delays approval
    We cannot safely or lawfully complete the work
    Events outside our reasonable control prevent completion
    Where we cancel and no work has been carried out, we will refund payments made for works
    not supplied, subject to any reasonable costs already incurred.
  15. Refunds
    Refunds will be handled in accordance with your statutory rights and these terms.
    Where a refund is due, we may deduct reasonable costs for:
    Work already completed
    Materials already installed
    Special-order items
    Survey or attendance costs
    Administration costs
    Payment processing costs, where lawful and reasonable
    Losses caused by inaccurate customer information or late cancellation
    Refunds will usually be made using the same payment method originally used.
  16. Manufacturer Warranties
    EV chargers and other products may be supplied with a manufacturer warranty. Warranty
    periods and conditions vary depending on the manufacturer.
    Manufacturer warranties usually cover product faults but may not cover:
    Incorrect use
    Accidental damage
    Damage caused by third parties
    Wi-Fi, app or software issues outside our control
    Changes made by others after installation
    Damage caused by the existing electrical installation
    Failure to follow manufacturer instructions
    Cosmetic damage after installation
    Normal wear and tear
    Where a product fault arises, we may assist you in contacting the manufacturer, but the final
    warranty decision may rest with the manufacturer.
  17. Workmanship
    UK Volts Limited is responsible for the quality of its own installation workmanship.
    Our workmanship responsibility does not apply to:
    Pre-existing electrical faults
    Damage caused by others
    Customer misuse
    Alterations made by another contractor
    Manufacturer product faults
    Internet, Wi-Fi, mobile signal or app issues
    Defects in the existing electrical installation
    Normal wear and tear
    Issues caused by third-party software, platforms or energy suppliers
    Any concern about workmanship must be reported to us as soon as reasonably possible.
  18. Smart Chargers, Apps and Connectivity
    Many EV chargers rely on Wi-Fi, Bluetooth, mobile signal, manufacturer apps, energy supplier
    tariffs, cloud servers or third-party platforms.
    We are not responsible for:
    Poor Wi-Fi signal
    Weak mobile signal
    Customer router settings
    App outages
    Manufacturer server issues
    Energy supplier tariff issues
    Software updates
    Customer account setup problems
    Third-party integrations
    Changes made by the charger manufacturer or app provider
    We will commission the charger where reasonably possible, but ongoing app, connectivity and
    smart charging performance may depend on third-party systems outside our control.
  19. Damage and Making Good
    We will take reasonable care when carrying out work at your property.
    Electrical installation work may require drilling, fixing, cable routing, lifting floorboards,
    accessing cupboards, installing containment, working near walls or making openings.
    Unless specifically agreed in writing, our quotation does not include full decorative making
    good, painting, plastering, carpentry, flooring repairs, brickwork repairs or specialist
    reinstatement.
    We are not responsible for damage caused by:
    Hidden services
    Poor existing workmanship
    Defective structures
    Fragile surfaces
    Pre-existing damage
    Issues that could not reasonably have been identified before work began
  20. Delays Outside Our Control
    UK Volts Limited is not responsible for delays or failure to perform our obligations where this is
    caused by events outside our reasonable control.
    This may include:
    Severe weather
    Illness
    Accidents
    Supplier delays
    Material shortages
    Power network issues
    DNO delays
    Road closures
    Vehicle breakdown
    Government restrictions
    Industrial action
    Emergency situations
    Unexpected safety issues
    Where this occurs, we will contact you as soon as reasonably possible and arrange a suitable
    alternative.
  21. Limitation of Liability
    Nothing in these terms limits or excludes our liability for death or personal injury caused by
    negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.
    Subject to this, UK Volts Limited will not be liable for:
    Loss of profit
    Loss of business
    Loss of opportunity
    Loss of data
    Indirect or consequential loss
    Delays caused by third parties
    Losses caused by inaccurate customer information
    Issues caused by existing electrical defects
    Third-party app, software, energy supplier or manufacturer issues
    For business customers, our total liability will not exceed the total amount paid by the customer
    for the relevant goods or services, unless otherwise required by law.
  22. Complaints
    If you are unhappy with any aspect of our service, please contact us as soon as possible so we
    can investigate and try to resolve the issue.
    UK Volts Limited
    West Midlands House
    Gipsy Lane
    Willenhall
    WV13 2HA
    Website: www.ukvolts.co.uk
    Telephone: 0330 133 6433
    WhatsApp: 07449 845094
  23. Data Protection
    We will handle customer information in accordance with applicable UK data protection laws
    and our Privacy Policy.
    We may use your information to:
    Provide quotations
    Process orders
    Book installations
    Carry out electrical works
    Submit DNO notifications
    Issue certificates
    Process payments
    Communicate with you about your order
    Maintain business and compliance records
  24. Certificates and Documentation
    Where applicable, UK Volts Limited will provide relevant electrical certificates, installation
    documents, commissioning records or notifications after completion.
    Completion documents may be withheld until full payment has been received.
    Certificates and documentation are based on the works carried out by UK Volts Limited and the
    condition of the installation at the time of testing.
  25. Subcontractors
    UK Volts Limited may use suitably competent subcontractors or third-party specialists to carry out some or all of the works.
    Where subcontractors are used, they are expected to work to appropriate professional, safety
    and compliance standards.
  26. Changes to These Terms
    We may update these terms from time to time.
    The terms that apply to your order will be those in force at the time your order is accepted,
    unless a change is required by law.
  27. Governing Law
    These Terms and Conditions of Sale are governed by the laws of England and Wales.
    Any disputes will be subject to the courts of England and Wales, unless consumer law gives you
    the right to bring proceedings elsewhere.
    Approved by: UK Volts Limited
    Company number: 16731278
    Registered address: West Midlands House, Gipsy Lane, Willenhall, WV13 2HA
    Website: www.ukvolts.co.uk
    Date: April 2026